If your company uses both US Payroll & Benefits and Payroll Hub, selecting the correct product area when creating a support ticket helps ensure your request is routed to the right team and resolved as quickly as possible.
Although both products support payroll processes, they serve different purposes.
US Payroll & Benefits is HiBob's native payroll platform. Use this product area when your issue is related to payroll processing within HiBob, including:
Payroll runs
Payroll calculations
Taxes and filings
Pay statements
Benefits deductions
Payroll processing errors
US-specific payroll and benefits functionality
Payroll Hub helps manage payroll data transfers from Bob to third-party payroll providers. It supports integrations with external payroll systems and is used to prepare and send payroll data outside of Bob. Use this product area when your issue is related to:
Payroll integrations
Data transfers to third-party payroll providers
Payroll exports
Payroll data validation
Employee payroll data preparation
Payroll workflows that support external payroll processing
Choosing the wrong product area can delay resolution because the ticket may need to be reassigned to a different team before troubleshooting can begin.
A good rule of thumb is:
If the issue is related to processing payroll directly in HiBob, select US Payroll & Benefits.
If the issue is related to transferring payroll data from Bob to an external payroll provider, select Payroll Hub.
