If a rehired employee isn't syncing to UK Payroll, it's usually because their previous employee ID or email address is still associated with their terminated payroll record. This guide explains how to rehire an employee correctly in Bob and the checks needed to ensure the employee syncs successfully to UK Payroll.
When rehiring an employee, always use the Rehire action from their existing terminated profile in Bob. This updates their profile to Hired while preserving their employment history.
It's also important to assign the employee a new employee ID. For HMRC reporting, a rehired employee must be reported as a new employment rather than a continuation of their previous terminated employment.
Rehire the employee in Bob.
Open the employee's terminated profile in Bob, or find them in the Directory.
Select Actions > Change work status > Rehire.
Choose the appropriate hire template and select Start.
Complete the rehire wizard, then select Done.
Confirm that the employee's status is Hired.
For more information, see: https://help.hibob.com/hc/en-us/articles/4409792633361-Rehire-an-employee
Assign a new employee ID.
During the rehire process, assign the employee a new employee ID that has never been used before.
Reusing the employee ID from their previous employment prevents UK Payroll from creating a new payroll employment because that ID is already linked to the terminated payroll record.
Update the email address on the terminated UK Payroll record.
UK Payroll also uses email addresses as unique identifiers. If the terminated payroll record has the same email address as the rehired employee in Bob, the sync can fail.
In UK Payroll:
Go to Employees > Terminated.
Open the employee's previous payroll record.
Replace the email address with a placeholder, for example:
Keep the employee's current email address on their active Bob profile.
Verify the employee synced successfully.
After completing the steps above:
Confirm the employee appears in UK Payroll.
Check that they're included in the appropriate draft payroll.
If the employee still doesn't sync after completing these checks, contact Support and provide the employee's name, employee ID, and the date the rehire was completed so we can investigate further.