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Self service flow not triggering

  • March 21, 2023
  • 2 replies
  • 376 views

Ensure that the category in the flow does not have the edit permission in the All People - Own’s data permission group.

You can do that by navigating to Settings > Account Permissions Groups > All People - Own’s data > People's data > scroll to the category in the flow > disable/ uncheck Edit permission,

We are trying to ensure that the changes are carried out using the flow not via normal edit permission.

Please note: If the request is made on the profile by another user it will not trigger. The request will only go through to an approver if the user makes the request themselves or if an admin logs in as the user. Admins cannot use Self Service flows since their profiles override the approval needed.

For more information, feel free to refer to the Help Center article.

2 replies

  • HiBob Service Partner
  • August 24, 2023

Hi, 

Just a quick note on this.

If you are assigned as admin, the flow will not trigger either as you have permission to edit the data.

 


Lindsay Sinenberg
Bobber

Hi @Tobias! That is a great point 😊 I went ahead and added a link to the Help Center article where that is noted.