Welcome to the Heartcore HR - your space to connect with fellow HR professionals, ask questions, discover best practices, and stay up to date with the latest HiBob resources.
This guide answers some of the most common questions about accessing and using the community. Click Show content below each question to view the answer.
We'll continue updating it as new questions come up! 💛
Access and login
⁉️ I can't access the Heartcore HR Community
If you're a HiBob customer, there are two ways to access the community:
- Single Sign-On (SSO): Recommended for admins. This gives you immediate access using your HiBob credentials.
- Create an account: Available for non-admin users. Your request will be reviewed before your account is activated, thus, there might be a slight delay.
If you're not sure which option to use, start with our Access the HiBob Customer Community guide.
⁉️ I'm a non-admin user. How do I join?
If you don't have access to Heartcore HR through SSO, you can create an account from the login page.
- Select Create an account.
- Complete the registration form using your work email address.
- Wait for your account approval email before signing in.
Account approvals may take a little time, so thanks for your patience.
⁉️ I see an "Author does not exist" error
This usually happens when:
- You're signing in with a different email address than the one you registered with.
- Your account is still being activated.
First, make sure you're using your company email address.
If you're using SSO and still see this message, or your account has been pending for longer than expected, contact us at community@hibob.io.
⁉️ I receive a "Username already exists" message
This can happen if:
- You've previously joined the community using another company email address.
- Your preferred username is already taken.
Try signing in with your email address instead of your username.
If you've changed employers and previously had a Heartcore HR account, email community@hibob.io with both your previous work email and your current work email. We'll help update your account.
⁉️ I see "It seems like you don't have access" (404)
This usually means:
- Your account is still awaiting approval.
- You signed in using a different method than the one you registered with.
If you've recently manually registered, wait for your approval email before trying again.
If you've already been approved and still can't access the community, contact community@hibob.io.
Your Heartcore HR Membership
⁉️ I've left my company. Can I keep my community account?
Mostly Yes. If you've been an active member of the Heartcore HR Community, you can, in certain cases, continue participating using a personal email address.
Email community@hibob.io and include:
- Your previous work email address
- The personal email address you'd like to use
Once your account has been updated, you'll be able to continue participating in the community and exploring opportunities through the Heartcore Jobs Board.
Community Participation
⁉️ Can I edit or delete one of my posts?
If you'd like to edit or remove one of your posts, click on the three dots under your post and click on report. Type your reason and explain what you’d like to do, we will then review it in due time and make the changes.
Events
⁉️ I can't RSVP for an event or webinar
Start by confirming that you're signed in to the community.
If you're still unable to register, contact community@hibob.io with:
- The name of the event
- The email address you're using to sign in
We'll help you get registered if you're eligible to attend.
Still need help?
Can't find the answer you're looking for? Start by asking your question in this thread below. Chances are another member has had a similar question, and your post could help others, too.