If your sync between UK Payroll (UKP) and HiBob is failing, it’s usually due to missing, mismatched, or duplicated employee data. Here’s what to check.
Common reasons
-Missing mandatory data in HiBob (for example, NI number, payroll ID, tax code, or start date).
-Data mismatches between HiBob and UK Payroll (such as name formatting or payroll identifiers).
-Invalid values or formatting errors.
-Sync paused in UK Payroll.
-Duplicate employee ID or email, often caused by rehires.
What to do
-Review the sync log in UK Payroll: Navigate to Settings > Sync logs, then search by employee name or ID.
-Review the employee record in HiBob and correct any formatting or missing data. Once actioned, re-run the sync from UK Payroll > Employee record > Actions > Sync now (if required).
-For rehires, always assign a new employee ID. Additionally, please update the terminated employee record in UK Payroll with a placeholder email address so the new record holds a different email. (Email changes on terminated records won’t sync automatically and must be updated manually in UK Payroll.)
If the issue persists or the error logs are not clear, please contact support with the employee name, payroll ID, and a screenshot of the error and we will be more than happy to investigate further.