The sandbox is automatically deactivated after 60 days due to GDPR regulations:
This is to make sure companies don’t keep employee data on sandbox after it was removed from the live account.
You can now extend the sandbox expiration by going to Settings-Sandbox-Delay auto-deactivation.
For example:
When an employee uploads a copy of their ID and they are a citizen of the EU, the company must delete the ID within 60 days.
Is there any way to switch this feature off if it does not apply to EU residents?
We are a local non-profit based in Australia and our sandbox is deactivated every 60 days. All our employees are based in Sydney.
Hi
Unfortunately, this setting cannot be changed, as it is a system-wide regulation designed to ensure compliance with data protection policies.
I understand that this may not be relevant to your organization, and I appreciate your feedback. If you need any assistance with managing your Sandbox environment, feel free to reach out!
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