New Hires
If there is an employee missing, or an employee there that shouldn’t be, check the following:
1. Check the eligibility criteria for the Payroll by going to Settings > Pay Cycle > Edit the
relevant Pay Cycle.
2. Check within the Pay Cycle settings to see if New Hires are captured based on their
Start Date or their Creation Date.
3. Check the Employee’s Profile to see when their Start/Creation Date is. Check the
history to see if this has changed.
4. Check the Employee’s Site and Employment Type to make sure that they match the
settings in the Pay Cycle.
Changes
If there are changes missing, or changes showing that aren’t expected, check the following:
1. Check the eligibility criteria for the Payroll by going to Settings > Pay Cycle > Edit the
relevant Pay Cycle.
2. Go to Analytics > Reports > Company > Changes > Changes report. Filter it so that
you are looking at the same date range as the Pay Cycle to check that the change was
made within the time frame. (Please note, any retrospective changes added to the
system since the last pay cycle will appear, it is up to you whether or not you want to
send this information to Payroll). You may need to add columns to the report to get
the change in question on the report.
Leavers
Payroll Hub will only bring through employees that left within the Pay Cycle. Check their
employee profile to make sure that their Termination Date falls within the Pay Cycle or not.
Alerts
On any of the Payroll reports, if you have a Value Mapping as part of your integration, you
may get an alert to say that there is a value captured that is not set up within the
integration. If you get such an alert, it will look like this
Hover over the alert and you will get a option to resolve. Click on this and add the missing
value(s). You may need to liaise with your Payroll Provider to get the values needed.