If your Okta synchronization isn’t working and you see “Unexpected error occurred during synchronization,” check the integration configuration and employee data for common issues.
Try the following:
- Check the Okta token
Confirm that the Okta token used for the integration is still active. An expired token can cause synchronization failures. - Check the affected employee’s data
For specific users who aren’t syncing, check whether required fields are missing or whether any job titles have been removed from your lists. Either can cause synchronization errors. - Check mandatory fields in Okta
Review any mandatory fields configured in Okta and confirm that they are properly mapped.
Once you’ve checked the above, try to re-sync the employee by changing any of the employee’s fields.
If the problem persists, contact Bob Support for further assistance