If you or one of your employees is getting the error "Login failed" when trying to log into Bob using SSO, here are a few initial troubleshooting steps you can take:
- Check first if the emails match in the SSO on the vendor's side and in the work email in Bob. If so, also check whether the user is included in the SSO configuration in Bob.
- If the user is still getting 'Login failed' error this is typically caused when a user is in 'Uninvited' or 'Invited' status. If they are one of these statuses they need to be invited to the system and then access Bob via the link in the invitation email.
- As long as they are included in the SSO configuration they will be prompted to log in via SSO after they click the invitation link in the email.
Once they are active in the system they will be able to log in via the SSO buttons on the Bob login page.