To ensure proper audience targeting when utilizing automations for Shoutouts on platforms like Slack or MS Teams, it's essential that the audience configured in Bob aligns with the audience specified in the integration setup.
The selections made in the "Which audience sees the shoutout" filter must be identical to those in the "Choose Audience" filter in Bob during the creation of shoutouts, kudos, or polls.
This alignment guarantees that Shoutouts are delivered accurately and reach the intended recipients.
For further information on this process, please refer to our help articles for Slack automation and MS Teams automation.