If your Microsoft Outlook integration shows a Partially connected status during setup, it's usually because the user connecting the integration doesn't have the required Microsoft Entra ID permissions or their email address doesn't match between Bob and Microsoft.
Before trying the setup again, check the following:
- Make sure the user setting up the integration is a Super Administrator in Microsoft Entra ID (formerly Azure AD).
- Verify that this user's email address is identical in both Bob and Microsoft.
- Run the Microsoft Outlook integration setup again while signed in as this administrator.
If both requirements are met, the integration should complete successfully.
