Admins can use sync logs to troubleshoot failed syncs, confirm successful updates, and identify records that didn’t sync as expected.
To review the sync logs, go to Settings and open the Sync Logs section in the integrations area. Each tab will display recent sync activity and a description.
From the sync logs, you can see the date and time of each sync as well as whether the sync was successful, partially successful, or failed. This also includes error messages when something didn’t sync which includes which records these syncs are linked to.
If a sync failed, review the error message first. In many cases, it points to missing required fields, permission issues, or mismatched values between Bob and the connected system, however if unable to fix the issue please let us know.
Sync logs are read-only and update automatically after each sync, so there’s no need to refresh or rerun anything to view the latest results.