If your skills import fails with a server error, it may be because one or more of the skills in your file already exist in Bob.
When a skill you’re trying to import is already present in your skills catalogue, the system will return an error instead of creating a duplicate.
Here’s how to check and fix it.
Step 1: Check if the skill already exists
Go to Talent.
Open the skills catalogue.
Search for the skill name from your import file.
Check if the skill already appears in the list (including system-generated skills).
If the skill is already there, you have two options.
Option 1: Keep the existing skill
If the existing skill is correct and you want to use it:
Remove that skill from your import file.
Re-run the import.
Use the existing skill for role assignments or other configurations.
Option 2: Replace the existing skill with your version
If you need to replace the existing skill (for example, to change its category or structure):
Go to Talent > skills catalogue.
Select the relevant skill.
Click Actions > Delete.
Confirm the deletion.
Re-run your import file with the full list of skills.
Once the duplicate skill is removed, the import should complete successfully, and you’ll be able to proceed with assigning skills to roles.
If You’re Still Seeing Errors
If you’ve confirmed there are no duplicate skills and the import is still failing, double-check:
That skill names match exactly (including spacing and spelling).
That there are no hidden duplicates in the catalogue.
If everything looks correct and the issue persists, please reach out to support with details of the error message.
