If you encounter an error message while sending an offer letter with eSign like so:
You’ll want to review the offer letter template and recipient details—if there’s an inactive recipient or an unpopulated employee reference field, for example, the request won’t go through.
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Check the recipients:
- Ensure all recipients are active and properly listed.
- Confirm that employee reference fields are populated.
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Review the offer letter template:
- Verify all fields are correctly configured.
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Resend the offer after corrections.
By following these steps, the offer letter should be sent successfully.