If a new employee in Bob isn’t appearing in UK Payroll, there are a few reasons this may be happening.
Check the following:
- Employee details in Bob: Make sure the employee has a name, email address, employee ID, and start date.
- Employee ID: Confirm the ID hasn’t already been used by an active or terminated employee in UK Payroll.
- Email address: Confirm the email address hasn’t already been used in UK Payroll.
- Filters: In UK Payroll > Settings > Bob, check that no filters, such as work site, are excluding the employee.
- Cut-off date: Check whether a cut-off date is configured in Settings > Bob. Employees with a start date after the cut-off won’t sync until the following month.
- Sync status: In Settings > Bob, make sure the sync isn’t paused.
If the employee should have synced based on these checks but still isn’t appearing, contact the Customer Experience Team.