If you’re experiencing any Talent related issues, please include the relevant information below so we can support you quickly and accurately.
✅ What to Include in Your Ticket
Please copy and complete the fields that apply to your issue:
- Cycle’s name:
- Status: (e.g., draft, pending launch, running, stopped, ended)
- Review’s type: (e.g., self, manager, peer, upward, custom)
- Rules applied: (e.g., “share review when all reviews are submitted”)
- Owner: (person responsible for the cycle)
- If it's a issue related to goals add the goal type
- URL link to the cycle/Survey
- Name/Email of people involved in the issue, .e.g. if its a manager review cycle, the manager's and report's name and email
📎 To help us troubleshoot faster, include screenshots, task links, Console Tab details, or any relevant IDs if possible.
📌 Example Use Case:
“Hi, one of our Talent cycles isn’t progressing as expected.
- Cycle’s name: Mid-Year Review 2025
- Status: Running
- Review’s type: Manager
- Rules applied: Share review when manager review is submitted
- Owner: Sarah Lopez
I’m attaching a screenshot from the Console Tab and the task link.”
🚀 Tips for raising a ticket
If this is urgent or a follow-up:
- Mention any previous ticket or conversation history
- Clarify if the issue is impacting a deadline (e.g., end-of-cycle reviews)
How we prioritise your case
Select the priority of your support request according to the impact on your company’s productivity. We will redefine the priority if there is a more appropriate one for the request.
