To help us resolve your issue faster and provide the best possible support, please include as much of the following information as is relevant when contacting the Hiring & Learning team. Please also grant support access for 31 days when opening a ticket unless stated otherwise.
✅ What to Include in Your Ticket:
Please share a clear summary of the issue, including:
- Issue description: What’s going wrong? Include any error messages or unexpected behavior.
- Steps to reproduce (if applicable): Describe how you encountered the issue, step by step.
- Expected vs. actual results: What did you expect to happen, and what actually happened?
🔍 Details That Help Us Investigate Faster
- To speed up our investigation, please include any of the following where possible:
- Screenshots: Full-page images that clearly show the issue.
- Task or module names: (e.g., a specific course, candidate profile, or hiring flow).
- Relevant links or IDs: If you’re referencing a particular user, candidate, or content, include links or identifiers.
- Error details:
- If you're seeing an error, please:
- Open your browser’s developer tools (F12 or Ctrl + Shift + I)
- Go to the Network tab
- Repeat the action that caused the error
- Look for any requests marked in red
- Click one and screenshot the Headers, Preview, and Response tabs
These technical details help us identify and fix the problem more efficiently.
How we prioritise your case:
Select the priority of your support request according to the impact on your company’s productivity. We will redefine the priority if there is a more appropriate one for the request.
