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Question

MCP access to Leavers Data

  • October 1, 2026
  • 1 reply
  • 55 views

Hi All,

Has something changed in the MCP, as Claude is now saying it cannot access profile field data for leavers, turning our Exit Interview analysis into guesswork. I am sure this worked a few weeks ago.

(I am an Admin, so my MCP can see everything)
 

  • The search tool's own instructions say that for non-employed people you should pass their lifecycle status in the filters. When I do that, it rejects every value ("Terminated", "terminated", "Employed"), even though HiBob's list data confirms "Terminated" is a valid value. The documented way to find leavers fails.
  • Name search and the leavers-in-date-range tool can both see terminated people, so your account isn't blocked from leaver records in general. What fails is reading their profile fields, including the exit interview section.

1 reply

Pete Woods
Bobber
  • Pete Woods
  • Bobber
  • October 1, 2026

​@Peter Marchant Sorry to hear this is happening. If you are using the desktop app for Claude could you try navigating to Help > Check for updates to ensure you are on the latest version. Apologies if you have already tried this. 🤓 If you are still experiencing issues, please raise a support ticket with our Customer Experience team. 

To create a ticket, you'll need to use the Support Assistant in the Help Centre. The assistant will first attempt to troubleshoot your issue but you can then open a support ticket directly from the chatbot.

Here is the information on how to do this: Use the Support Assistant chatbot 

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